Will my customers know they're talking to AI?
Yes. It says so plainly, right in the greeting. Nothing here is built to trick anyone — it's built to make sure nobody reaches a voicemail box when they needed a real answer.
Does it sound like a robot?
No — it's a natural, conversational voice that talks the way your best front-desk person would. Honestly, the fastest way to judge is to hear it: ask us for a live demo call.
What happens when it can't handle something?
It hands off instead of guessing. That means a live transfer to someone on your team, a ticket for tech support, or a message waiting on your dashboard. A genuine emergency goes straight to the owner's phone, with a live answering service as the backup.
What if it's not for me?
Then it costs you nothing. Your first 45 days are free. We remind you at day 30, and you can suspend or cancel with one click anytime before day 45. If you step away later, we keep your team, scripts, and history saved for 12 months so you can pick up exactly where you left off.
Who can see my data?
You and the people you add to your account. Nobody at SmartHorizon.AI opens your calls, customers, or files unless you ask us for help, and that access is time-limited and logged. Your data is never sold or used to train AI. You can export it anytime and take it with you when you leave. How we protect it
Why do you need a card if the first 45 days are free?
It holds your spot and keeps your service running without a gap if you decide to stay. Nothing is charged for 45 days, you get a reminder at day 30, and cancelling before day 45 means you're never billed.
How do referral credits work?
Once you're a member, refer another business. When they stay past their first 45 days, $100 goes toward your bill, and they get $100 off their first month. There's no cap, so a few referrals can cover a month.
Do I have to change my phone number?
In most setups, no. Your existing number forwards to it, so customers keep calling the number they already know.
How does setup work?
It's built around your real services, prices, policies, and procedures first — then tested against real scenarios before it ever answers a customer. Most businesses start with after-hours calls only, review every conversation, and expand from there.
Can I start small?
Yes. Start with the starter team and switch on add-on departments — sales, dispatch, billing, project coordination, marketing — only when your business actually needs them.
Is there a long-term contract?
No long-term contract is required. It has to earn its place every month.
Who owns the call records?
You do. Call logs, transcripts, and tickets belong to your business and live in your dashboard.